- Shipping & Returns
Shipping & Returns
PLEASE NOTE, ALL PRICES SHOWN ARE SUBJECT TO VAT AT THE CURRENT RATE OF 20% AND THIS WILL BE ADDED AT CHECKOUT. THE COST OF SHIPPING IS ALSO SUBJECT TO VAT.
Also, please be aware that when you check out, the cost of shipping is only displayed when you complete your order.
You may return most new, unopened items within 14 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper, the time it takes us to process your return once we receive it, and the time it takes your bank to process our refund request.
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Orders placed before 1pm on Monday to Friday are usually dispatched the same day by Special Delivery, and should reach you by 1pm the following working day. Larger items, such as Machines, are sent via Parcelforce 48 hour delivery.
Shipping costs are as follows:
Orders under £500 - £9.00
Orders of £500 or above & less than £1000 - £15.00
Orders of £1000 or above & less than £2000 - £25
Orders of £2000 or above & less than £3000.00 - £50
Please be aware that when you check out, the cost of shipping is only displayed when you complete your order. The cost of shipping is subject to VAT.
We are set up to ship to the UK only. If you live outside the UK and would like to place an order, please contact us by email with a list of the products you would like so that we can calculate the price of shipping to you. Please note that there are restrictions on some products, and some products cannot be shipped to international destinations.
Please note that the price stated for Shipping on Step 4 of the Checkout includes VAT.